Final sale.
Protected delivery.

Refunds are not offered.

Due to the nature of the products sold by Only BAC and the requirements for product integrity and handling, all purchases are final once an order is placed. Only BAC does not provide refunds, returns, exchanges for preference, or credits for buyer’s remorse.

Orders cannot be cancelled or modified after they enter processing or fulfillment. Customers are responsible for reviewing product format, pack quantity, shipping address and order details before completing checkout.

When a replacement may be approved.

Only BAC may provide a replacement of the same product when Customer Service verifies one of the following eligible circumstances:

Replacement approval is not automatic. Each request is reviewed individually using the order record, carrier information and evidence provided by the customer.

Contact us before filing a dispute.

If tracking is delayed, shows an exception, indicates damage, or the package has not arrived within the carrier’s expected window, contact Customer Service promptly. Only BAC may open or assist with a carrier investigation before determining whether a replacement is appropriate.

A carrier scan marked “delivered” does not automatically establish eligibility. Customers should first check the delivery area, household members, property staff and neighbors, and then contact the carrier when appropriate.

What Customer Service needs.

For defective, damaged or incorrect orders, contact [email protected] within 48 hours of delivery. For a package that has not arrived or has a carrier exception, contact us as soon as reasonably possible after the expected delivery date.

• ✓Your full name and Only BAC order number.
• ✓A clear description of the defect, damage, error or delivery issue.
• ✓Clear photographs of the product, vial, label, shipping box and packaging.
• ✓A photograph of the shipping label and any visible carrier damage.
• ✓Any additional information reasonably requested during the review.

What is not eligible.

A refund, return or replacement will generally not be provided for:

• Change of mind, buyer’s remorse or ordering the wrong product, size or quantity.
• Incorrect or incomplete addresses entered by the customer.
• Packages refused, unclaimed, abandoned or returned because delivery could not be completed.
• Products opened, used, altered, tampered with or handled outside their original condition.
• Requests submitted without sufficient order information or requested photographic evidence.
• Damage or loss occurring after confirmed delivery, including theft from the delivery location.
• Minor cosmetic damage to external shipping materials that does not affect the product.
• Carrier delays or events outside reasonable control when the order ultimately arrives intact.
• Requests submitted outside the applicable reporting period.

Only BAC reserves the right to deny claims involving suspected fraud, abuse, repeated claims, inconsistent evidence or conduct that violates website terms.